Privacy Policy

Introduction

Welcome to https://fast-collision-repair.collision-talk.com (referred to as “Fast Collision Repair,” “we,” or “our” in this Privacy Policy). We are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains how we collect, use, disclose, and safeguard information about our users, in compliance with various international privacy laws, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal data in electronic documents
The General Data Protection Regulation (GDPR) of the European Union (EU)
Brazil’s Lei Geral de Proteção de Dados (LGPD)
California’s Consumer Privacy Act (CCPA) and subsequent updates, including the California Privacy Rights Act (CPRA)
Colorado’s Consumer Privacy Act (CPA)
Utah’s Consumer Sales Privacy Act (UCPA)
Connecticut’s Connecticut Data Privacy Act (CTDPA)
Virginia’s Consumer Data Protection Act (VCDPA)
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This Privacy Policy applies to all aspects of our online presence, including but not limited to:

Our website at https://fast-collision-repair.collision-talk.com
Any mobile or desktop applications developed by us
Services and products offered through our platform

Please note that this policy does not extend to third-party services, platforms, applications, or websites linked from our site, as they have their own privacy policies governing data collection and usage. We encourage users to review these policies carefully.

Processing Activities

This Privacy Policy outlines our practices regarding the following interactions:

Using our applications and services as an authorized user
Visiting any of our websites referenced in this Privacy Statement
Subscribing to or receiving communications from us, including newsletters, promotional emails, phone calls, or text messages (SMS)

Personal Data Collection

We collect various types of personal data, which can be broadly categorized as:

Account and User Information:

Username or unique identifier
Contact details, such as email address and telephone number
Address for shipping and billing purposes

Payment and Financial Details:

Payment card information (card number, expiration date, CVV)
Billing and transaction history
Financial data required for processing payments

Purchase and Order Information:

Products or services purchased from us
Quantity and price details
Purchase dates and order numbers

Mobile Device Identifiers:

Unique device identifiers (UDID or similar)
Device type, operating system, and version

Location Data:

GPS coordinates and location-based services data
Information about your general geographic location

Feedback and User-Generated Content:

Responses to surveys or satisfaction questionnaires
Product reviews, comments, and ratings
Any other user-generated content you choose to share with us

Social Media and Marketing Data:

Information obtained from social media platforms when you interact with our content or engage with our marketing campaigns
Contact details and preferences provided during sign-up for contests or promotions

Product Interaction Data:

Details of products viewed, added to cart, or purchased
Search queries performed on our site
Interactions with our chatbots or virtual assistants (if applicable)

We collect this data through various means, including direct user input, automated technologies, and third-party services that assist us in providing and improving our services.

Cookies and Similar Technologies

We employ cookies and similar tracking technologies to enhance your experience on our site and for analytics purposes:

Strictly Necessary Cookies: These ensure basic functionalities like login, navigation, and session management.
Preference Cookies: Remember user preferences and settings to provide a personalized experience.
Analytics Cookies: Track website usage and gather statistics to improve the performance of our platform.

Users can access our Cookie Manager to control non-essential cookies. Please note that disabling certain cookies may impact your user experience on our site.

Data Retention and Deletion

We retain personal data for as long as necessary, considering legal, tax, accounting, and business requirements. The retention periods vary depending on the type of data and the purpose for which it was collected:

Financial records and transaction history may be kept for an extended period due to legal obligations.
Personal data associated with customer accounts is typically retained until the account is inactive or closed.
Data obtained from surveys and feedback forms may be stored for future reference and improvement.

Once the retention period expires or when the purpose for data collection is fulfilled, we delete or anonymize the data to ensure your privacy.

Security Measures

We have implemented robust security measures to protect personal data from unauthorized access, disclosure, alteration, or destruction:

Encryption: We use encryption protocols for secure data transmission and storage.
Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy and security standards.
Access Controls: Our systems have access controls in place to restrict unauthorized personnel from accessing sensitive data.
Regular Audits: We conduct regular security audits and penetration testing to identify and mitigate potential vulnerabilities.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data in error, please contact us using the details provided below, and we will take prompt action to rectify the issue.

Your Rights (Data Subject Rights)

Depending on your location and applicable laws, you may have specific rights regarding your personal data:

Access: You can request access to the personal data we hold about you.
Rectification: You can ask us to correct any incomplete or inaccurate personal data we have about you.
Erasure (Right to be Forgotten): Under certain circumstances, you can request the deletion of your personal data.
Restriction: In specific cases, you can request restrictions on the processing of your personal data.
Portability: You may have the right to receive your personal data in a structured, commonly used format and transfer it to another controller.
Objection: You can object to the processing of your personal data for specific purposes.
Non-Discrimination: You are protected from discrimination for exercising your data subject rights.

To exercise these rights or if you have any data-related inquiries, please contact our privacy team using the details provided below. We will respond within a reasonable timeframe.

Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any significant changes will be notified via our website, and updated policy versions will be posted here.

Contact Us

For any privacy-related inquiries, including requests to unsubscribe, exercise data subject rights, or general questions, please contact us:

Email: [email protected]

Mail: [Address] (Please note that providing physical address is optional)